POLICIES

PLEASE NOTE: ALL ITEMS ARE MADE IN A COTTAGE FOOD OPERATION THAT IS NOT SUBJECT TO

FLORIDA’S FOOD SAFETY REGULATIONS

Allergens used in our location:

Deposits

We require a 50% non-refundable deposit for all orders and this is due at time of ordering.
If an order is cancelled, your deposit is non-refundable - if canceled at least 7 days in advance we will be happy to transfer any payment made on that order to another order within 90 days from that date.

Refunds / Credits

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
All products are the responsibility of the customer once it leaves us. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

Refunds are only given, at the discretion of the owner and may take 10-14 days to process.

No other exceptions will be made for refunds.

Cancellation / Changes

Changes and cancellations to retail orders are accepted until 7 days prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 7 days in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. sculpted Cakes require at least 2 week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.

Guarantee / Disclaimer

We do all that we can to make sure that your order is decorated to the specification on your invoice. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

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